Using a proactive approach, RT Solutions assures the management of any problem that appears to the customer's IT system. Technical Support Service consist of a National support system, parts inventory, logistics, tools and methodologies for a quickly resolution of the customer's problems.
RT Solutions provides complete After-Sales Services: Operational Support, Technical Advice and Guidance, Emergency Recovery, Technical Documentation, Online Services and Support Tools, Help-Desk & Ticketing and Maintenance Services.
All the activities performed to solve the incidents are tracked and logged and managerial escalation may reach the level of Top Management.
- network operation consultancy;
- on-site and off-site tec hnical support;
- spare-parts management;
- Help-Desk and varied SLA conform with requests, including 24x7 availability;
- on-site maintenance services.
RT Solutions support may be contacted 24x7 by telephone, or via e-mail.